Shipping and Return Policy

Return Policy

Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered).

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, Company reserves the right to levy shipping charges on cases which come under legal scrutiny.

 

Exchange are allowed with same or different products

Return Intimation: You can either call our Support Number: +91 9899419537 or Email Us at: info@ruhaaniyatt.com , within 15 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support.

Guidelines for a valid return:

Product & Accessories, if any, should be in original condition

Tags should be retained and returned

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.

 

Cancellation policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

 

You can cancel an order in easy step:

Call us on our support Number: +91 9899419537

Email us on: - info@ruhaaniyatt.com

 

Refund Policy

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

 

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

 

Mode of Refund

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash on Delivery (COD) orders, refund will be done through NEFT.

 

We require product images and tags in the below mentioned cases:

 

Defective product received – Only product image required.

Wrong product received – Both product & Tag image required.

Wrong size received - Both product & Tag image required.

Unhappy with color, i.e. Faded/Blurred - Only product image required.

Product different from website/doesn’t look same - Only product image required.

Incomplete order received – Only Tag image is required.

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

 

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

 

 

Shipping & Delivery Policy

https://www.ruhaaniyatt.com/ uses third party courier service to ship products within India. Orders placed will be shipped through our courier partner within 24 hours. Our courier partner ships products on all days except Saturday, Sunday and National Holidays.

 

Shipping Charges:

We provide free shipping for any order amount to all locations within India. This shipping charge can be modified at any point without prior intimation. The charges (if any) will reflect on the product page as well as in the checkout page while placing an order.

 

Estimated Delivery Time:

For all areas serviced by our courier partner, the delivery time would be within 3 to 4 business days of shipping (business days exclude Saturday, Sundays and other holidays). However this may take longer depending on the location. The Estimated Delivery Time will be visible on your Order Page after placing an order at https://www.ruhaaniyatt.com/

 

Tracking Packages:

You can track your package by going to your order page at https://www.ruhaaniyatt.com/ .We will mail you shipment details with tracking link of your consignment in your registered email address once the product is shipped. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may take longer to appear online as it takes time to update the tracking details on our website.

 

Non-availability on Delivery:

Our courier partner will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help us to deliver your package faster.